A video that stop, exit or restart at the beginning indicate an issue with connecting to our website. This can be due to your internet connection, Wi-Fi or excessive users on your internet connection.
Please try the following steps:
1. Log out of your account on all devices. If you are logged in with multiple devices, the system will may not record your last known location. Log in on only one device at a time.
2. Watch the course in only one internet window (browser window) at a time. If you try to watch the same course or multiple courses in more than one window, the system will may not record your last known location. Log in on only one device at a time.
3. Test your internet connection speed. Go to www.SpeedTest.net and test your connection speed. Your speed should be 5 Mbps or higher. If it is too low or the connection has intermittent outage, you will need to use a different internet connection. Try connecting via a wired internet connection; different wireless network, a cellular network or another location.
4. Restart your W-Fi connection. Turn off your device, unplug or restart your internet modem and router (if it's a separate device) and turn it back on. Then turn your device back on.