Frequently Asked Questions

After viewing a course a “Print Certificate” button will appear under the course video. This leads to a printable and downloadable certificate. The printed date on your certificate represents the date of purchase. Certificates may also be found under the “Certificates” tab in “My Account.” To comply with ARDC, you must sign and date the certificate after completing the CLE course. The signed and dated certificate represents the date you completed the course.
Course time limits depend on your state MCLE requirements. Some states require “no fast-forwarding”, some states require acknowledge that the learner is watching the video. All videos can be watched unlimited number of times, all video are stored in your account until their expiration date. After the expiration date of the course, your account will state that the problem is "Program Not Available." Please see the FAQ for courses stating "Program Not Available" for more information.
No, ApexCLE videos are not available for download, they are only available on www.apexcle.com
ApexCLE upgraded its website in 2015 and all of your previous CLE certificates have been archived. Please contact us for copies of your CLE certificates.
No, the Illinois 30 hour CLE package does not satisfy the Illinois 15 hour Basic Skills requirement.
Click the “Certificate” link under “Certificates” tab in “My Account.” The Certificate of Attendance will open as an Adobe PDF document in a new window. The certificate can then be printed, downloaded, or emailed.
YES! All CLE courses can be watched on any mobile device, tablet, or desktop computer. The best browser is Google Chrome. The ApexCLE website is completely responsive, meaning all devices will adjust the screen for the best viewing.
For information on reporting your Illinois CLE compliance, go to www.mcleboard.org. Next, click on the "Attorneys" tab, on left side of the page. Then login into your MCLE account and click on My MCLE to report compliance. Here you will find all the necessary information associated with reporting your Illinois CLE compliance.
A Certificate of Attendance will remain available in "My Account" for three years.
Since ApexCLE is a web-based platform, you can access your account anywhere, anytime. You can update your profile and customer account, add your attorney registration number and address at the “My Account” located in the upper right corner and “Edit Profile” on the drop- down menu. Remember to press save.
ApexCLE is accredited in most states. For a complete list of courses accredited in each state, select the “state" filter on the "Courses" page.
No. There are no hidden fees and no additional charges of any nature.
1. View purchased CLE program videos and written materials by clicking “My Courses” 2. View purchase history by clicking “Orders” 3. View and print “Certificate of Attendance” by clicking “Certificates” 4. Edit your personal information by clicking “Edit Profile”
After a program is purchased visit “My Courses” under "My Account." Make sure you are not trying to view the programs in your shopping cart or in “Orders”.
This problem may occur if the Adobe PDF viewer is an older version. Please update your Adobe Reader here: http://get.adobe.com/reader/ Please also be aware that Adobe offers free software, scan or toolbars with this download and UNCHECK the Free offer if you do not want the offer.
Yes, please contact our office for more information.
1. Login at www.apexcle.com. 2. Click "My Account." 3. View purchased courses at “My Courses.” 4. Immediately generate and complete your "Certificate of Attendance."
Once logged in to your account, click on the "My Account" drop down menu in the top right corner of the homepage and select "My Courses". All of your certificates are available in your account and can be printed out at any time.
Not a problem just follow the prompts on the login site and a new password prompt will automatically be sent to you. If you have any problems, please contact our office and we are happy to help!
Many jurisdictions now require us to report attendance and include the attorney's registration number. We collect the number in order for you to properly obtain CLE credit in your state. If we do not have your correct attorney registration number, you will not be able to receive credit for the course.
Yes, the video should remember when you left off at, but if it does not try this: 1. Reopen the program by clicking on take this course, exactly what you did to watch it the first time. 2. Once the video has loaded, click and hold on the blue scroll bar that lines the bottom of the video, and drag the bar to where you last left off.
If you are over in your CLE hours, you can carry over a maximum of 10 hours of CLE to the next reporting period per Rule 794(c)(1)(ii).
Yes, the 30-hour package contains 6 hours of professionalism and 24 hours of general CLE hours. This package will satisfy your entire CLE requirement for the state of IL.
In order for you to properly obtain credit for the CLE course, we must provide your state with your registration number. Many jurisdictions now require us to report attendance and include the attorney's registration number. We collect the number in order for you to properly obtain CLE credit in your state.
To access your programs, go to www.apexcle.com and click "Login," located in the top right corner. Then enter your email address and password you created when you first signed up and click sign in. The "Login" tab will be replaced with "My Account" in the upper right hand corner of every page. When you click "My Account" a drop down menu with "My Courses", "Orders", "Certificates", "Edit Profile" appears. To view your purchased courses click "My Courses" and then select the course you want to watch. To view and print your certificates, click the "Certificates" tab and then click the "Certificate" link on the course you want a certificate from. Sometimes, a viewer will inadvertently click on the list of courses available for purchase instead of looking under "My Account". Please be sure to look under "My Account" in the upper right hand corner of the screen.
A full refund is available if it is requested within 60 days and before we report your attendance to your state. We usually report attendance within the first five days after the month you complete the course. No refunds are available after you have received credit for the course, after a certificate is issued or after we have reported your attendance to your state board.
Professional Responsibility CLE Approval The MCLE Board handles all aspects of CLE except the approval of the content of courses or activities in the area of professional responsibility. Once the MCLE Board has either accredited a provider or an individual course, any course or course segment offered to fulfill the professional responsibility requirement must receive substantive approval from the Illinois Supreme Court Commission on Professionalism (Commission). ApexCLE must submit an application for professionalism credit to the Professionalism Commission in order for a program to be approved for professionalism credit. After review and approval of the content, the Commission will forward its determination to the provider and to the MCLE Board. The Illinois Supreme Court Commission on Professionalism has approved the substance of each of the courses provided in ApexCLE's "Professionalism/Ethics Series."
Every jurisdiction has a time limit for when a program is accredited for CLE credit. After the expiration of that time limit, a program is now longer available. Our program packages are designed to satisfy attorney credit within a reporting period. After that period, no credit is available for that program.
Every state sets a limited amount of time that programs may be used to obtain credit. We are required to remove programs when they expire. We create packages of programs that do not expire until after the reporting deadline stated in the package. After the reporting period or expiration date, the program is no longer available to earn credit. In some situations, we can exchange a similar program for an expired program if you are reporting credit for the reporting period in which you purchased the program and you have not yet obtained a certificate of attendance for the course. Please contact us for an exchange. No exchange is available for a course purchased in one reporting period and intended to be used for a future reporting period.